All client communications need to be stored in your system; they are important for future references but also to keep track of all the relevant details.
All staff members can have at least one conversation with the pet parents, and you all need to make sure to write a short summary of what was discussed and append it to the patient's profile. With Tails AI, we want to give our Digitailers the opportunity to record the entire conversation and see an automated summary generated by Tails.